Last updated: 09/05/23
KeyBears (“we”, “us”, or “our”) aims to ensure customer satisfaction with the digital goods we offer. We understand that sometimes a purchase may not meet your expectations, or you may encounter issues with the digital product. Our refund policy outlines the terms and conditions under which refunds may be granted for digital goods purchased from our website.
- Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
a. The digital good must have been purchased from Keybears through our official website or an authorized reseller.
b. You must submit a refund request within 3 calendar days from the date of purchase.
c. You must provide a valid reason for the refund request, such as a technical issue with the digital good, misrepresentation of the product, or non-delivery of the product.
d. You must provide proof of purchase, such as an order confirmation or invoice.
e. If you have opened a dispute, we will not refund under the normal procedure and will place the case on hold for as long as 30 days.
- Non-refundable Digital Goods
Please note that certain types of digital goods are not eligible for a refund, including but not limited to:
a. Customized or personalized digital goods.
b. Digital goods that have been downloaded or accessed, unless there is a significant defect or issue with the product that cannot be resolved.
c. Gift cards or vouchers for digital goods.
- Refund Process
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
a. Contact our customer support team at contact@keybears.com within the eligible refund period.
b. Provide your proof of purchase and a detailed explanation of the reason for your refund request.
c. Our customer support team will review your request and, if approved, process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.
- Refund Exceptions
In certain situations, a refund may be granted at our sole discretion, even if the eligibility criteria are not met. These situations include, but are not limited to:
a. The digital good contains significant defects or issues that prevent it from functioning as described, and we are unable to provide a resolution within a reasonable timeframe.
b. There is a legal requirement for us to issue a refund, such as in cases of fraud or misrepresentation.
Chargebacks and Debt Collection
If you make a chargeback against our company, we will pursue debt collection. This means that we will send you to a collection agency and try to collect the money that you owe us.
We will also report the chargeback to the credit reporting agencies. This could damage your credit score and make it more difficult for you to get credit in the future.
By making a chargeback against our company, you agree that we may pursue debt collection against you. You also agree that we may report the chargeback to the credit reporting agencies.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at contact@keybears.com.
By purchasing digital goods from KeyBears, you agree to be bound by this refund policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to ensure you are aware of any changes.
